BC, Lower Mainland, Client Care Navigator

Vision Loss Rehabilitation Canada is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified specialists provide training that empowers clients to develop or to restore activities of daily living skills, to promote their independence, to enhance safety and mobility. We work closely with ophthalmologists, optometrists and other health care professionals, by providing essential care on a referral basis in homes, workplaces and communities across the country.

Date:         November 3, 2021      

Job Title: Client Care Navigator

Term:        Full-Time

Location: Lower Mainland BC


The Client Care Navigator (CCN) will coordinate and integrate supports and services around the person living with vision loss. In this direct client service role, they will be the key contact or navigator for individuals after a vision loss diagnosis. Responsibilities include assessment, supporting the client to achieve their care plan goals, and strengthening the communication and linkages between VLR Staff and external community health care providers across the continuum of care. The CCN will strive to ensure that every person referred to VLR for service has timely access to VLR service information, connection to the healthcare system and appropriate supports when and where they need it to achieve the following outcomes:

  • To provide individuals with vision loss, healthcare navigation to increase and enhance the healthcare system's capacity.
  • To improve the client's experience and health.
  • To enhance a client's capacity to remain independent for as long as possible.

Does this sound interesting, rewarding, and different? See if this job is the right one for you!

Your impact at VLRC:

  • Builds and sustains effective therapeutic relationships with clients.
  • Organizes and prioritizes client referrals to facilitate vision rehabilitation therapy.
  • Act as main point of contact for care navigation and support.
  • Schedule all VLR therapy appointments with primary service provider and specialized service provider
  • Seek feedback on client satisfaction and take remedial action as required.
  • Monitor and provide proactive follow-up for clients to ensure ongoing collaboration across services/providers.
  • Identify opportunities for new or emerging care options to meet changing needs and to address service/support gaps.
  • Ensures that all service-related activities provided are documented in the client health record (EVRR) following VLRC policies.

General Responsibilities:


  • Interacts with clients, their family, and caregivers to develop and identify vision related goals.
  • Builds and maintains good working relationships with professionals in other agencies and community groups.
  • Educates community partners about Vision Loss Rehabilitation Canada and its specialized services offered to people with vision loss.
  • Participates in multi-disciplinary team meetings.
  • Pro-actively facilitate linkages, communication, information exchange opportunities and coordination between clients and service providers in the health care system.
  • Understanding of roles and linkages between the Primary and Specialized Service Provider with the Service Delivery Model.
  • Builds and/or maintains partnerships through sharing of knowledge, treating confidential information appropriately following VLRC policies when dealing with partners and stakeholders.


  • Promotes awareness of VLR to external health professionals, other relevant community stakeholders and community agencies.
  • Provides internal VLR service providers with information specific to their role and scope of practice within the Service Delivery Model.
  • Speaks and writes clearly, concisely and actively shares information and ideas and encourages others to share their views and concerns.
  • Open to learning and proficient in the use of technology to be efficient and effective in their everyday work.


  • Supports and actions team decisions to follow the Service Delivery Model.
  • Builds and maintain positive working relationships with external healthcare/community providers through proactive outreach activities and committees.
  • Participates in VLRC committees for knowledge exchange of best practices and internal quality improvement initiatives.
  • Self - identify strengths and interests that would benefit or enhance the team.
  • Provide feedback and support to team members in the context of service delivery.       
  • Shares decision-making, skills, and expertise to maximize overall team performance.

Who you are: 

  • You have 3 to 5 years client service experience in the health and/or social service sectors.
  • You have experience working directly with people living with vision loss.
  • You have experience and knowledge in management of chronic and complex health conditions.
  • You have knowledge of available community services/supports and clinical, social, and residential care options.
  • You have an understanding of roles and linkages across primary care, community care and specialized geriatric services.
  • Have a strong knowledge of client-centered philosophy.
  • You have knowledge of clinical expertise related to client centered, interviewing, assessments, and scheduling practices.
  • You are experienced in client assessments and care planning/coordination.
  • You have experience working in settings requiring inter-professional collaboration.
  • Excellent communication (verbal and written).
  • You have exceptional interpersonal skills, including shared decision-making and facilitation.
  • You are able to prioritize workload and manage competing tasks.
  • You have the ability to take initiative and be resourceful.
  • You have excellent problem-solving and change management skills.
  • You are proficient in technology (e.g.: Microsoft office and case management and care coordination systems).
  • You have demonstrated ability to work independently and within a team.
  • You have expertise and experience in cultural sensitivity and diversity.
  • Are able to speak French or other languages an asset.

We want to hear from you if you have:

  • Registered health professional designation an asset.
  • Minimum bachelor's degree in Social Work, Gerontology or other related health care discipline.
  • 3 or more years’ experience working with individuals with vision loss.

Work Environment:

  • Willingness to work flexible hours.
  • Willingness to work in a variety of settings.


At VLRC, you will discover, a culture of Diversity, teamwork, and professionalism.  Every VLRC employee enables the best possible client centered care for our clients and their families. Whether you are providing direct client services or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That is why we are focused on your care too – offering health, wellness, development programs to support you – at work and at home.

Join BCs leading provider of rehabilitation therapy with province-wide programs, services, and operations – offering vast opportunities for growth and development.
• Access to in-house training programs.

• Opportunity for advancement
Enjoy a comprehensive benefits package, including a pension plan.
• 12 annual statutory holidays with generous vacation entitlement, personal days sick days.
• Flexible workplace, Health & Wellness program.

Apply Now!

Please send your cover letter and Resume To: Rachel.Kobelt@vlrehab.ca and quote the job title in the subject line.

VLRC is committed to creating and fostering an inclusive culture and welcomes applications from diverse candidates, including but not limited to Indigenous peoples, women, candidates with disabilities, and candidates of colour. We strongly encourage applications from applicants with sight loss. Direct lived experience would be a definite asset. We are excited to review your application.

We thank all applicants for their interest in VLRC, however, only those selected for an interview will be contacted.

For more information about Vision Loss Rehabilitation Canada, please visit visionlossrehab.ca.

Closing Date for Applications:  Until position filled