BC, New Westminster, Manager, Healthcare Integration

Do you want to work for a health care organization that changes people's lives? One that not only cares deeply about clients, but also values that its employees are its greatest asset?

Vision Loss Rehabilitation Canada is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified specialists provide training that empowers clients to develop or to restore activities of daily living skills, to promote their independence, to enhance safety and mobility. We work closely with ophthalmologists, optometrists and other health care professionals, by providing essential care on a referral basis in homes, workplaces and communities across the country.

We offer competitive salaries and benefits, flexible schedules, and opportunities to grow.

For more information about Vision Loss Rehabilitation Canada, please visit visionlossrehab.ca or call 1-844-887-8572.

Position Title: Manager, Healthcare Integration

Location: New Westminster

Reports To: Executive Director, Healthcare Operations Western Canada

Date: October 5, 2021

I. Scope & Summary of Primary Responsibilities

Reporting to the Executive Director, Healthcare Operations Western Canada, the Manager, Clinical Integration is responsible for leading the advancement of service integration, a key organizational strategy, to strengthen the connection between the individual with sight loss and the broader health care system.

In partnership with the Executive Director, Healthcare Operations Western Canada, the Manager works with local operational and program leaders to develop and implement innovative models of care that result in the integration of BC Health community services (e.g. Home and Community Care, Seniors and Spiritual Health, Mental Health and Addictions and Public Health), as well as across the continuum of care including physicians, non-profit agencies and private practitioners.

The Manager, Clinical integration fosters the development of multi-stakeholder, multi-sectoral groups that identify and take action on priority issues in their communities related to the determinants of health and promotes building capacity within communities.

The Manager facilitates the adaptation of practices and processes consistent with the VLRC strategy to provide an interdisciplinary approach to care and a seamless experience with our organization and along the health care continuum.

II. Essential Functions

The position entails, but is not limited to the following general responsibilities:

  • In collaboration with the Executive Director, leads and manages project activities, and facilitates the planning and implementation process for service integration.
  • Guides and facilitates clinical programs in designing and establishing integrated care models including integrated care activities and team processes to meet client needs at the community level.
  • Applies project management methodologies (e.g. developing project charters, work breakdown structures, schedules and work plans, engagement plans, monitoring and reporting activities).
  • Participates in and contributes to the development and application of engagement plans, communications plans, and risk mitigation strategies.
  • Works collaboratively with the Executive Director, and all key groups: BC Health, community programs, clients, physicians, other providers and other external stakeholders throughout planning and implementation processes.
  • Advises, consults, and supports leadership, staff, community groups and other partners on community development approaches to service delivery and program planning.
  • Contribute to the development of best practices for the planning and implementation of initiatives within communities and identifying areas where there needs to be consistent practices across communities and supporting their implementation.
  • Builds capacity through knowledge exchange and knowledge translation activities with a variety of operational leaders, staff and external stakeholders.
  • Represents VLRC at a variety of internal and external venues, including presenting quality improvement results at professional meetings and conferences.
  • Establishes and oversees the management of contracts as required.
  • Performs other related duties as assigned


  • Provides change management and change leadership support for management, clinical programs and staff.
  • Builds relationships and advances shared priorities with community physicians including through Divisions of Family Practice and Collaborative Service Committees.
  • Builds relationships and advances shared priorities with community leaders and service providers (including non-profit organizations, local government, Indigenous organizations, client and carer groups, Community Health Networks).
  • In collaboration with program leadership, initiates, develops, coordinates, and supports community development initiatives, as well as patient and community engagement initiatives that advance innovative models of care.

Problem Solving / Time Frame of Impact

  • Utilize quality improvement, change leadership and client/community engagement methodologies to achieve improvements in health care outcomes.
  • Ability to provide effective solutions to routine as well as complicated problems utilising diplomacy analysis, creativity, and problem solving skills.
  • Manages constant demands of changing priorities while meeting project deadlines.

Decision Autonomy

  • Works under the general guidance of National/Provincial guidelines and standards but has latitude in making decisions on routine tasks.
  • Consults the Executive Director on issues that are more complex and may require higher level approval.


  • Demonstrates passion for our mission.
  • Facilitates and enhances team efforts on a professional level and share specialized knowledge, sources, experience, concepts, and skills.
  • Takes initiative to keep abreast of changing circumstances and recommends changes to conform with VLRC BC operating processes

III. Qualifications

Knowledge and Skill Requirements (minimum required)

  • Proven ability to utilize project management tools, methodologies and templates to effectively plan, prioritize, and manage projects in a set time line, and to track and report progress.
  • Experience leading and facilitating large scale change with multiple stakeholders; knowledge of current theories and practices of change management is a strong asset.
  • Demonstrated effectiveness in building partnerships with health professionals, family physicians, patients and community groups/programs/services in diverse communities; experience with patient and public engagement and/or International Association of Public Participation (IAP2) methodologies principles is highly desirable.
  • Demonstrated knowledge and ability in clinical health care practice, education and program planning, development, implementation and evaluation.
  • Demonstrated expertise in facilitation, consensus building, networking, and liaison between multiple stakeholders.
  • Understanding of health care system and demonstrated ability to provide progressive and innovative approaches to service delivery and program issues.
  • Demonstrates an awareness of cultural safety and supports processes that lead to greater cultural safety throughout the continuum of health services.
  • Ability to lead and participate in qualitative improvement processes and develops an environment where quality improvement principles are fostered.
  • Exceptional leadership skills with proven ability to bring about change.
  • Proven interpersonal skills including the ability to communicate clearly and effectively both verbally and in writing with internal and external stakeholders including clients, eye care professionals, health care professional and government ministries.
  • Demonstrated commitment to client focused services and teamwork.
  • Knowledge and experience with Microsoft Office Suite and internet and e-mail systems.
  • Valid BC Driver's license.

Experience and Education (minimum required)

  • A level of education, training and experience equivalent to a degree (Master's preferred) in Business Administration, Health Administration, Public Administration, Leadership, or regulated healthcare professional.
  • Minimum five (5) years' experience working in a health care environment.
  • Recent, related experience in project management, strategic planning, and patient and community engagement.

Certifications or Designations (minimum required)

  • Regulated Healthcare Professional.

Work Environment (indicate working conditions)

  • Willingness to work flexible, non-regular hours to accommodate achievement of goals.
  • Travel within the region and occasionally outside the region

Apply Now!

If this sounds like the role for you, apply now to andrea.gronfeldt@vlrehab.ca.
Be sure to include a resume, cover letter, and mention how you heard about this opportunity

VLRC is committed to creating and fostering an inclusive culture and welcomes applications from diverse candidates, including but not limited to Indigenous peoples, women, candidates with disabilities, and candidates of colour. We strongly encourage applications from applicants with sight loss. Direct lived experience would be a definite asset. We're excited to review your application

Please note that the successful candidate will be required to pass a standard Criminal Record Check.

We thank all applicants for their interest in VLRC, however, only those selected for an interview will be contacted

Closing Date for Applications: until filled.