BC, New Westminster - Outcome Evaluation Analyst

Do you want to work for a health care organization that changes people's lives? One that not only cares deeply about clients, but also values that its employees are its greatest asset?
Vision Loss Rehabilitation Canada is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified specialists provide training that empowers clients to develop or to restore activities of daily living skills, to promote their independence, to enhance safety and mobility. We work closely with ophthalmologists, optometrists and other health care professionals, by providing essential care on a referral basis in homes, workplaces and communities across the country.

We offer competitive salaries and benefits, flexible schedules, and opportunities to grow.

For more information about Vision Loss Rehabilitation Canada, please visit visionlossrehab.ca or call 1-844-887-8572 .
Position Title:   Outcome Evaluation Analyst
Location:          New Westminster, BC
Reports To:       Executive Director, Healthcare Operations-Western Canada
Date:                July 29, 2021

I. Scope & Summary of Primary Responsibilities

The Outcome Evaluation Analyst will work within a team and be responsible for developing and incorporating an evaluation framework with measurement tools into key operational programs. The Outcome Evaluation Analyst will provide leadership throughout the organization, support and project management on matters related to outcome assessment, performance measurement and program and organizational evaluation. They will develop and deliver high-quality analysis, funding reports, presentations and briefing notes demonstrating accountability and/or providing advice for operational and strategic decision-making.

II. Essential Functions

The position entails, but is not limited to the following general responsibilities:

  • Data collection (qualitative and quantitative) and online data entry for outcome evaluation projects and services.
  • Undertake applied research and statistical analyses projects in support of health care services initiatives, utilization reviews, outcomes research, health planning/projections, and quality assurance.
  • Tracking of outcome data collection using client management software, survey results and action planning.
  • Collaborating with leadership on evaluation methods, service delivery logic models, related accreditation standards, and integrating results into operational changes.
  • Produce regular and ad hoc reports that monitor and benchmark cost, utilization and other quality and performance indicators for rehabilitation services and communicate findings to staff and external stakeholders at the local, regional, provincial and national levels.
  • Keep abreast of relevant literature, science policy developments, and related emerging practices by identifying, monitoring and reviewing trends and issues related to S&T.
  • Assist in the development of policies, procedures, tools and processes that ensure on-going effective and efficient conduct of outcome assessment, corporate performance measurement, and evaluation projects.
  • Develop and maintain networks with internal and external stakeholders to ensure that activities are complementary and designed to meet the needs of major stakeholders.
  • Support Executive Director with evaluation reports to funders.
  • Additional support for outcome evaluation and related research projects on an as needed basis.


  • In conjunction with the Executive Director, Healthcare Operations Western Canada, implements the evaluation framework
  • Works in collaboration with service quality and innovation for alignment of strategic initiatives.
  • Builds and sustains positive relationships with staff and clients.
  • Works pro-actively to identify informational needs and participates in a collaborative environment.
  • Works closely with managers and teams supporting them with evaluation of reports and project management tools.
  • Ensuring Records Management processes and standards meet the needs of organizations while ensuring that standardized processes most efficiently used.

Problem Solving / Time Frame of Impact

  • Provide deliverables in timely manner as appropriate for outcome evaluation initiatives.
  • Ensures activities and goals are carried out in a timely fashion to meet organizational goals, working collaboratively with internal and external stakeholders.
  • Ability to manage multiple projects, meet deadlines and produce high-quality work
  • Identifies opportunities to optimize the system and keeps up to date with new and upcoming functionality.

Decision Autonomy

  • This position works under the general guidance of National/ Divisional guidelines and standards and has autonomy on daily operational activities.
  • Consults with the Executive Director/Manager on issues that are deemed to require approval.
  • Consults with team on decisions requiring additional input.


  • Leads by example and takes initiative to work effectively in a collaborative environment.
  • Facilitates and enhances team efforts on a professional level and shares specialized knowledge, sources, experience, concepts, and skills.
  • Takes initiative to keep abreast of up-to-date theory and practice of evaluation methods, including ethics.
  • Agent of change and dynamic communicator.

III. Qualifications

Knowledge and Skill Requirements (minimum required)

  • Extensive knowledge of research theories, ethics, principles, practices and methodologies as well as minimum 3 years relevant working experience in planning and implementing qualitative and quantitative research projects related to outcome evaluation and performance measurement.
  • Excellent systematic inquiry skills, situational analysis skills and reflective practices.
  • An ability to critically think through and analyze complex qualitative and quantitative information, identify issues and formulate recommendations
  • 5 years project management experience, including multi-tasking, facilitating workgroup meetings, presenting results and meeting deadlines with action planning.
  • Excellent interpersonal, oral, and written communication skills, the ability to take initiative, work independently and within a team.
  • Experience in the field of vision loss, sensory and/or regulated healthcare professional would be an asset.
  • Knowledge of client management systems
  • Knowledge of client centred care approach
  • Knowledge of interdisciplinary work
  • Knowledge of equity frameworks (anti-racism and anti-oppression)
  • Strong communication and interpersonal skills
  • Professional attitude, results oriented, strategic and flexible. 

Experience and Education (minimum required)

  • A bachelor's degree in a related health field or social science (or equivalent) research design/methodology and statistics
  • Strong writing ability and synthesized reporting
  • Intermediate user of Word and Excel.
  • Applied knowledge and experience in creating accessible material
  • Experience in conducting surveys and focus groups with employees, clients and partners
  • Experience Analyzing data using statistics
  • Experience using SPSS
  • Standing member of Canadian Evaluation Society is an asset
  • Lean Six Sigma training is an asset
  • Cultural sensitivity training is an asset

Work Environment (indicate working conditions)

  • Agile Office environment
  • Flexible work hours

Apply Now!

If this sounds like the role for you, apply now to andrea.gronfeldt@vlrehab.ca.
Be sure to include a resume, cover letter, and mention how you heard about this opportunity

VLRC is committed to creating and fostering an inclusive culture and welcomes applications from diverse candidates, including but not limited to Indigenous peoples, women, candidates with disabilities, and candidates of colour. We strongly encourage applications from applicants with sight loss. Direct lived experience would be a definite asset. We're excited to review your application

Please note that the successful candidate will be required to pass a standard Criminal Record Check.

We thank all applicants for their interest in VLRC, however, only those selected for an interview will be contacted

Closing Date for Applications: October 27, 2021.