Your Rights and Responsibilities

Committing to your rehabilitation care journey

Vision Loss Rehabilitation Canada is committed to respecting and upholding your rights, and providing you with high-quality rehabilitation therapy to help you regain your independence, safety, and mobility after a loss of vision.

As a client of Vision Loss Rehabilitation Canada, you have the right to:

• Be treated with respect and dignity
• Receive comprehensive information and services in a timely and appropriate manner
• Work with Vision Loss Rehabilitation Canada’s certified specialists to develop a personalized rehabilitation plan based on your goals
• Have opportunities to provide feedback about Vision Loss Rehabilitation Canada and our services by using our online contact form
• Receive any information you request in the communication method you prefer
• Have your personal information kept confidential and secure

We also ask you to adhere to the following important responsibilities and requirements:

• Use our contact form as soon as possible if you need to cancel or reschedule an appointment; 24 hours’ notice is required
• Prepare for and participate in your therapeutic appointments, and reinforce skills through ongoing practice
• Inform Vision Loss Rehabilitation Canada if your personal information changes
• Provide a safe working environment for Vision Loss Rehabilitation Canada specialists when visiting your home
• Respect Vision Loss Rehabilitation Canada’s specialists, property, and equipment