ON, Sudbury, Registrar, Eye Van Program

Do you want to work for a health care organization that changes people's lives? One that not only cares deeply about clients, but also values that its employees are its greatest asset?

Vision Loss Rehabilitation Canada is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified specialists provide training that empowers clients to develop or to restore activities of daily living skills, to promote their independence, to enhance safety and mobility. We work closely with ophthalmologists, optometrists and other health care professionals, by providing essential care on a referral basis in homes, workplaces and communities across the country.

We offer competitive salaries and benefits, flexible schedules, and opportunities to grow.

For more information about Vision Loss Rehabilitation Canada, please visit visionlossrehab.ca or call 1-844-887-8572​.

Position Title:   Registrar, Eye Van Program

Reports to:        General Manager

Location:           Sudbury, ON

Date:                 April 14, 2022

Rate:                 $19.33 / hour

I. Scope and Summary of Primary Responsibilities

In covering a broad range of duties, the emphasis of this position is to ensure that all patients have an opportunity to access the services of the Medical Mobile Eye Care Unit (Eye Van) by booking and coordinating of patient schedules for the yearly clinics. This includes delivering high level customer service through strong communication, collaboration, and coordination of patient information. 

II. Essential Functions

• Within a distinct geographic area, completes the booking process for patients’ appointments.
• Updates the Registration and Referral information in the medical database-AbelMed.
• Maintains a comprehensive list of referring health care providers and Eye Van doctors in AbelMed.
• Review and prepares patient recall lists to support the planning of patient appointment schedules.
• Understands and able to provide information about Eye Van Program and VLRC services and resources. 
• Flags urgent/critical situations to Supervisor or other designated staff.
• Ensures all client information is accurately entered into Abel Med in a timely manner.
• Scans documents into Patient Electronic Charts, using naming convention standards.
• Prepares patient appointment schedule for each town clinic
• Manages workload and patient appointment schedules in effective and efficient manner
• Processes cancellations and changes to patient appointments efficiently and advises appropriate staff as required.
• Provides support to ensure that updates for OHIP codes, OHIP reports are updated on appropriate lists, assist with the correction of OHIP billing errors, and payment reports
• Communicates with health care organizations regarding patient referrals to the Eye Van and referrals to other health care organizations and/or specialists.
• Provides administrative support related to the pre and post Eye Van Tour, manager and other team members as required.

Relationships

• Works both independently and collaboratively with the team and other departments

Problem Solving/Time Frame of Impact

• Works under the general direction of established processes and utilizes established business rules, service standards and practices, and ensures policy and procedures are followed in a timely fashion.
• Participates in service evaluation and program planning processes as needed to maintain and improve service outcomes.
• Participates in a supportive team environment to meet the operational and team objectives.

Decision Autonomy

• Works under the general direction of national/divisional guidelines and standards but has latitude in making decisions on routine tasks.
• Consults with supervisor on issues that are more complex or may require upper-level approval.
• Exercises judgment and tact when dealing with individuals and demonstrates sound judgment in when to elevate issues to the next level.
• Committed to maintaining privacy and confidentiality.

Leadership

• Manages interaction and information for potential and active patients who request service.
• Engages and mentors' volunteers as required.

III. Qualifications
Knowledge and Skill Requirements:

• • Proficient level of knowledge working with medical applications and software related to and including the management of caseloads.
  • Demonstrated organizational and time management skills.
  • Sensitivity to the needs of persons with vision loss.
  • Ability to effectively communicate verbally and in writing.
  • Detail-oriented, with ability to enter data accurately.
  • Proficient in the use of Microsoft Office software and database management and willingness to learn new software applications.
  • Knowledge of eye conditions and blindness prevention would be an asset.
  • Knowledge of the psychosocial impact of vision loss would be an asset.

Experience and Education:

• A college diploma in medical administration or 3 years working experience within an administrative function
• Proficient typing and keyboarding skills
• Bilingual in French and English is a required

Apply Now!

If this sounds like the role for you, apply now to Lisa.OBonsawin@vlrehab.ca. Be sure to include a resume, cover letter, and mention how you heard about this opportunity

VLRC is committed to creating and fostering an inclusive culture and welcomes applications from diverse candidates, including but not limited to Indigenous peoples, women, candidates with disabilities, and candidates of colour. We strongly encourage applications from applicants with sight loss. Direct lived experience would be a definite asset. We're excited to review your application

Please note that the successful candidate will be required to pass a standard Criminal Record Check.

We thank all applicants for their interest in VLRC, however, only those selected for an interview will be contacted

Closing Date for Applications: May 13, 2022