Aim #1: Client-First
Our primary focus is our clients, through personalized vision loss journeys emphasizing support and active involvement. By embracing cultural diversity, we address their needs while emphasizing innovation to enhance their experience. This client-centric approach fosters meaningful relationships and promotes independence, building a stronger community.
We commit to honouring and respecting the diverse needs of our clients.
We will:
- Implement an inclusive service strategy that respects and celebrates the cultural diversity of every client.
- Understand, address, and overcome language barriers.
- Partner with Indigenous healthcare providers, listening, understanding, collaborating, and improving vision rehabilitation services for First Nation, Métis, and Inuit communities.
We commit to providing seamless services and resources every step of the way.
We will:
- Extend our holistic mental health and wellness support for all individuals affected by blindness and low vision across every province and territory.
- Consistently provide evidence-based services at every life stage, ensuring continuity and a personalized experience.
- Champion the well-being of children, youth and families experiencing low vision or blindness while advocating for resource accessibility.
We commit to anticipate and respond to the emerging needs of all those impacted by blindness or low vision.
We will:
- Take the lead in researching, testing, and implementing new technology and models of care to improve our services.
- Enhance our presence within the health data landscape to strengthen integrated care and solidify our position as a voice and impactful contributor.
- Strategically allocate resources to develop and implement innovative programming that proactively addresses current and future client priorities.
We pledge to deliver unparalleled services, dedicated to achieving optimal client outcomes through service excellence.
We will:
- Develop and execute a client engagement strategy aimed at enhancing the client journey, fostering continuous learning from their experiences, and leveraging insights to drive informed business decisions.
- Assess and evaluate both new and standardized services to improve client outcomes.
- Uphold our commitment to our accredited service model, policies, and best practices thereby ensuring service excellence.