How we will hold ourselves accountable
Client First
We will demonstrate our commitment to prioritizing our clients by conducting bi-annual satisfaction surveys and quarterly focus groups. These measures will help us evaluate how effectively we are addressing their unique cultural and socio-economic needs.
Broader Reach
We will quantify our community outreach efforts by tracking the number of collaborations with community partners and assessing our impact through the increase in clients served from underrepresented communities. Additionally, we will monitor the integration of vision loss rehabilitation services into the broader healthcare continuum by tracking referrals from healthcare providers and analyzing patient outcomes.
Organizational Sustainability
We will use standardized, internationally validated assessment tools to evaluate the effectiveness of our services. Through accreditation we will continue to uphold best practices and maintain strict standards for quality client care by continuously monitoring, evaluating, and improving our services.
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