Your Rights and Responsibilities

Committing to your rehabilitation care journey

Vision Loss Rehabilitation Canada is committed to respecting and upholding your rights, and providing you with high-quality rehabilitation therapy to help you regain your independence, safety, and mobility after a loss of vision.

As a client of Vision Loss Rehabilitation Canada, you have the right to:

  • Be treated with respect and dignity
  • Receive comprehensive information and services in a timely and appropriate manner
  • Work with Vision Loss Rehabilitation Canada’s certified specialists to develop a personalized rehabilitation plan based on your goals
  • Have opportunities to provide feedback about Vision Loss Rehabilitation Canada and our services by using our online contact form
  • Receive any information you request in the communication method you prefer
  • Have your personal information kept confidential and secure

We also ask you to adhere to the following important responsibilities and requirements:

  • Use our contact form as soon as possible if you need to cancel or reschedule an appointment; 24 hours’ notice is required
  • Prepare for and participate in your therapeutic appointments, and reinforce skills through ongoing practice
  • Inform Vision Loss Rehabilitation Canada if your personal information changes
  • Provide a safe working environment for Vision Loss Rehabilitation Canada specialists when visiting your home
  • Respect Vision Loss Rehabilitation Canada’s specialists, property, and equipment